Refund policy
If something is not right with your order, Varentti takes it back. Read the steps below before sending anything.
How to start a return
Step 1: write to us
Email support@varentti.com within 30 days of delivery with your order number, the items involved, the reason, and photos. We answer within 1 to 2 business days with the return address and approval.
Step 2: send the items back
Pack everything in the original packaging with tags attached. Return postage is paid by you, except when the item is faulty. Use a tracked service, because we cannot refund a parcel that never arrives.
Return window
You have 30 days from delivery. Items must come back unworn, unwashed, free of odour and marks, with tags and original packaging.
Once we receive and inspect the return, the refund goes to your original payment method within 5 to 10 business days, in the currency you paid. Your bank may take a few days more to show it.
Faulty or wrong items
If the item arrives damaged, faulty, or is not what you ordered, we cover the return postage and you choose between a replacement or a full refund, including the original shipping you paid.
What we cannot take back
- Pierced jewellery, for hygiene reasons
- Items marked final sale
- Gift cards
- Items returned worn, washed or without tags
Points worth knowing
- Original shipping is refunded only when the item is faulty
- Customs charges on a return are not covered by us
- Returns sent without contacting us first may be refused
- A difference of one to three centimetres in measurement, or a shade that looks different on your screen, is not a defect
Before opening a dispute
Write to us first. Most problems are solved in a day or two, and a chargeback opened without contact freezes the order while the bank investigates.
Your legal rights
Nothing here limits the consumer rights you have under the law of your own country of residence. Where that law gives you more than this policy, the law applies.
Contact
Varentti
Email: support@varentti.com